Why I Hate Home Depot
Seeing that it is 5 am and I’m wide awake (unlike the youngun that woke me), I will tell you the story of why I hate Home Depot. It is a long and sordid affair and I hope it doesn’t scare too many readers.
I used to live in a dump. That is the kindest, most charitable way I could possibly describe the little house that I was getting my mail delivered to. It belonged to a buddy of mine and was in horrible disrepair. He couldn’t rent it out without fixing it up and I needed a place to stay cheap. Really, really cheap. So he decided a little bit of rent right now was better than no rent at all until he got it fixed and let me stay there for a pittance.
How bad was this place? Early in my stay there, I needed to use the,um, facilities. As I opened the bathroom door, it came off. Completely off. Termites had eaten through the wall that the hinges were attached to. So there I was, bathroom door in my hand and a need for speed in my trousers. Not a pleasant combo.
This palace did not have central heat. It only had a propane furnace which I rarely had enough money to supply with the appropriate amounts of propane. So I relied heavily on the fireplace and space heaters.
There was a huge picture window in the living room. Somehow (I can’t remember how), it had gotten broken. The glass didnt fall completely out but there was a large hole in it and several cracks that looked like they could spread at any minute. With my already precarious heating situation, the hole wasn’t helping keep my butt warm.
I needed to get that window fixed. My rent was so low that it was understood that any repairs to the house were my responsibility. So I called Home Depot. After paying a $30 deposit, a man came out and measured the window for replacement. He told me that I could call Home Depot the next day for the estimate on what it would cost.
I called the next day and was told that they couldn’t find the paperwork, please call back. I ended up calling back well over a dozen times over the next week. I was given every imaginable excuse why they couldn’t tell me what the estimate might be, up to and including “I can’t find my reading glasses, could you call back later?”
Finally, after a week of dealing with these jokers, I call and they tell me that they just don’t make windows that size.
That is a flat out lie. They make windows any and every size. All you have to do is provide measurements and a window company will cut a piece of glass and some vinyl to make a window that size. It’s not rocket science.
So I realized, after all that fooling around, is that they just didn’t want my business. Maybe the house was too decrepit. Maybe I gave the estimator a funny look. Maybe I sound funny on the phone and they don’t like to deal with funny-sounding people. I don’t know why, but I do know that they didn’t want my business.
I called the store manager to let him know how offended I was and got the run around. I called their corporate offices to make a complaint and never received any reply. I e-mailed them to complain, nothing.
They really just didn’t want my business. So I have made sure to oblige them in every way since that day. They haven’t gotten a dime from me in almost a decade. I have spent tens of thousands of dollars on home remodeling in that time and every dime I spent for materials went to Lowe’s or another of their competitors. They don’t want my business, fine. They won’t get it. Ever.
That is why I hate Home Depot. You should too.
Explore posts in the same categories: business, life
October 23rd, 2005 at 2:29 pm
Yeah I talked their window man in the parking lot , then did some research and discovered how over priced he was. Home Depot and Home Depot contracters are two totally different things. The carpet people from Home Depot are the same. You really have to shop around for any service like that. Ask friends. A good realtor with experience often knows who is cheap and honest. It’s a bad relecion on Home Depot but I love Home Depot, just not their contractors.
October 23rd, 2005 at 2:49 pm
The contractor was the guy who did the measuring. It was pure Home Depot when I called for the overall price. The contractor was back out of the picture at that point. Home Depot blows.
October 23rd, 2005 at 7:22 pm
We’ve discussed this before…many times. You’re a bitter man James Slusher.
October 23rd, 2005 at 10:51 pm
Just for the record. My contractor who I met because he is a musician who jams with a friend of mine, installed windows at my house which came from Home Depot and they were all perfect.
October 24th, 2005 at 11:32 pm
Oooh, poor customer service is abundant. Can I write an article on why I hate Merchant’s Tire for your site. It’s about how they indirectly got me mugged in Richmond.
October 26th, 2005 at 10:52 pm
The Home Depot took 4 years, yes that’s 4 years, to remodel my kitchen.
They installed broken, cracked, badly finished, streaked, pitted and otherwise damaged cabinets and doors . It took 4 years and the help of a large newspaper to get them to finish. I wrote 2 letters to them, the first they ignored, the second they answered by phone. A representative from Atlanta called me to tell me it was my fault that the kitchen had taken so long and was not done properly. I hung up on her and promptly wrote the newspaper for help. Only then did they finish. Well, not exactly finish there are still a few things left. Never, NEVER, NEVER hire the Home Depot to install anything!!!
December 16th, 2005 at 5:46 pm
How can one be late on an account that has no interest and no payments until January 2006, at the soonest, when it is still 2005?
How can one be late on an amount that is in dispute when it says right on the statement that no payment is necessary on an amount that is in dispute?
Worst of all, how can Home Depot report me to all credit bureaus as seriously past due, bringing my credit score from 780 to 610, when I have paid my account in full (almost $10K) in August 2005?
These scenarios and class action suits against Home Depot for the same violations are widely known and posted on ConsumerAffairs.com. I am not the only victim. I am, however, being denied the loan that I need as a result.
At the moment, nothing would make me happier than putting Home Depot out of business.
January 15th, 2006 at 8:05 pm
The Reisterstown HD branch in Baltimore city sucks beyond belief. I’m an electrician who is totally fed up with their bullshit. Not only are their employees stupid but they are racist too. I am white and any time I attempt to get any kind of service I get the “fuck you look.” I actually was cursed out repeatedly by a cashier who was “on break,” at her register who refused to check me out. I called the manager and he told her to check me out. She checked me out but was screaming “so you want me to kiss your ass” over and over at the top of her lungs. The manager fired her on the spot. This same manager told me how this idiot tried to collect unemployment for “wrongful termination.” She didn’t get it but now her and her fatherless child are probably on welfare. Home Depot: you can do it we won’t help!
April 2nd, 2006 at 12:14 pm
If you check Ebay for Home Depot 20% off coupons, you’ll find that a “Private party” is buying everything in site. I believe this is actually HD trying to save money
April 4th, 2006 at 12:27 am
I worked for home depot for a year, and my personal experiance that the home depot cares less about who shops there. They are already so rich and so greedy, the second largest company in the world(next to walmart) that they really don’t give a damn about who they loose. Management flat out does not care.
June 19th, 2006 at 11:04 am
To the defense of contractors that do the work for the Home Depot. I had been a service provider for the Home Depot for the last three years. They are a horrible company to work for. They starve you for money by not paying in a prompt manner. They also sell products that you are forced to use, that no self respecting contractor would use for his or her own customers. They also have their contracts written so that the contractor is responsible for all repairs because of product failure. I no longer do any work for them and I feel sorry for anyone that does sign up to do work for them. I know that some people do poor work but in most cases it is the business practices of the Home Depot that make most good installers go bad. To anyone doing business with the Home Depot should remember you can get good or cheap but you can’t get both.
June 25th, 2006 at 10:15 am
I had an ongoing battle with Home Depot Credit services for 5 months. I made a major purchase in July 2005 which was supposed to be 12 months no interest and no payments. In Jan. of this year they flipped it on to the credit card account and dinged me for $641.00 worth of interest. I must have made at leaset 20 calls to the store where I made the purchase and to the credit department itself. I was bounced back and forth for at least 3 months until I finally told them I was a member of the Public Service Alliance of Canada one of 250,000 members and that I was going to recommend that PSAC boycott all Home Depot stores. Within an hour I received a call that I would be credited the entire amount that I had been charged for interest on this account. I called them back and told them that I didn’t want a credit as I had no intention of ever shopping in their store again and wanted a refund. I was told that this would take up to 6 weeks as the cheque would have to be sent from Atlanta , Georgia. If that in itself is not enough to turn you off from dealing with these people, I don’t know what is.
Bottom-line: Don’t be fooled by their gimicks and come-ons. As soon as they have your money , they don’t want anything to do with you. Furthermore, any no-interest , no-payment schemes will charge you interest on the origional purchase from day one regardless of the balance owing when you pay it off. Buyer beware !!!!!!
I also had some issues with cupboard installations, windows sent without nailing fins and a refrigerator that was shipped to me damaged.
Suffice it to say that I have had it with Home Depot and welcome the day that they back their bags and leave Canada forever.
I can only hope.
June 25th, 2006 at 4:41 pm
I am an employee of the HD in Canada, and like any other company I have worked for i see good things and bad. First of all even as an employee I would not let HD install a toilet paper roll let alone a kitchen. It is a matter of quality control, we hire contractors to do installations, which relinquishes a lot of control over what is happening, and from what i have seen as an insider, the depot will do just about anything it can to avoid taking the hit when something goes wrong.
As an employee I am forced to refuse a refund to a little old Lady who wants to return some curtains because the cardboard insert with the picture on it is missing from the packaging. I am forced to refuse the replacement of a washing machine that was purchased 24 hours before and the wash cycle doesn’t work, because we don’t get credit for appliances, we will have it fixed for you, putting you in dirty clothes for about 3 weeks.
Who do you think gets the brunt of this? yeah thats right guys it’s me, the nobody who is doing what is expected of me in order to get a pay cheque, and I can’t quit this job because they pay all my dental and medical and I have a sick kid.
Please remember, it isn’t the cashier behind the counter’s fault your kitchen is fucked up, or you are being hassled for an owing credit balance. Think of how many people hate the home depot…yes a lot, and think of how many of those people decide it’s my fault and they might feel better if they call me a fat c**t (yep this actually happened when i told a customer I cannot fix thier credit bill in the store, they had to call a service number).
What I am saying is hate the Home Depot, I see why you would and should, but please please remember the person behind the counter making minimum wage to make ends meet is NOT responsible for the shitty policies of the home depot. Yell at the manager, they get paid to take it.
July 13th, 2006 at 8:04 pm
Well first off I hate writing about as much as I hate Home Depot. My story starts with pavers (patio material). Home Depot was to deliver my 1200 pcs on a Friday; they never should up; so I called the story. After waiting to speak with the delivery department for about 20 minuets they finally pic up. This is the point that they tell me my pavers had fallen off the truck in transit, Ok I’ll go with I figure sometime thing just happen. I ask when they will be delivered, seeing I had rented the equipment to build my patio. “we will deliver them on Saturday morning between 6:30 and 7:00am,” Well Saturday morning come and still no pavers to make my patio, so I call again, and can you believe they tell me ” sir the pavers fell off the truck this morning in route to your house”,. What the hell are you taking about?
How can this happen twice. Of course their not sure, but now they can’t bring the pavers until Monday. I have wasted a whole weekend trying to get my material home. The good new is they delivered the pavers on Monday the bad news, ALL 1200 pcs were broken. I am waiting to see if they will bring the new ones in time for this weekend. HOME DEPOT SUCK. Who in their right mind would deliver 1200pcs of paver that fell of the back of a Home Depot delivery truck twice…..Twice
July 23rd, 2006 at 2:25 pm
Home Depot is very difficult to work with. I wanted to have flooring installed in my Az room. We picked out what we wanted and they sent someone out to measure for an estimate; at that time we pointed out an unusual problem with the room (no baseboard). At the time we were assured that it was no problem and he indicated on the estimate what additonal materials would be needed. We were told the samething when we ordered the flooring. Before installation, we were concerned that the
job would be done correctly, and went in and wanted to know exactly how this problem would be taken care of. After two weeks of being put off, they now decide that they CANT do the install. We are then told that we cant return the materials because it was a special order. After complaining and pointing out this was their error, we are told that we have to pay to pickup the materials and a 15% restocking fee. I am still fighting with them, I dont see that I have to lose $
July 29th, 2006 at 1:49 pm
I hate Home Depot too – and also haven’t shopped there since I stormed out of the garden department and will never go back again
July 31st, 2006 at 2:12 pm
I work at home depot and I hate it, as a matter of fact I hate about 95% of the customers that come in there. I am a middle man, I know home depot is a pain in the butt and I know the screw many many things up or at least the people that HD contracts to for installs and such screw things up. I hate HD for putting me there in front of the customer and I hate the customer for yelling at me for things I can’t control. so screw both of you, Home Depot and the ignorant, impatient pain in the A$$ customer.
August 16th, 2006 at 9:52 am
I work for the big orange box and I hate it. They have no knowledge of how to treat their customers or thier associates. Can anyone say insider trading? This type of scandel hurts everyone, customers, investors and the associates. They fired my boss just recently for the two of us allegedly having an affair, which we were not. Just a rumor these days is all they need. In my view they should fire a certain production manager then for getting a coordinator pregnant if they are going by rumors only now. I hate this company. I’ve worked for them for twelve years now and you get almost all of the future building that you had planned on using later in life simply raped from you. HD is circling the drain, I only hope that I can get out before it happens.
August 26th, 2006 at 9:56 pm
I am a contractor in Colorado and I shop at Home Depot. Well, I did. Recently I’ve noticed the store is progressively more aggressive in promoting their own contractors and installers (and yes, painters.) It seems to me they are choosing to bite the hand that feeds them. I challenge any and all contractors to boycott the Home Depot until they wise up and quit steering business away from the people who have been supporting them. I, for one, have found another source for the items I previously bought there.
August 28th, 2006 at 11:58 am
I have to say that I was beginning to have a poor experience with Home Depot but they stepped up to the plate when I least expected it. I had ordered all my plywood (cedar roof conversion) for a Friday delivery and the rest of my roofing materials from them for rooftop delivery on Saturday. Well I get a phone call on Thursday saying how they can’t deliver the plywood until Saturday and that my roofing material won’t be rooftopped and it is arriving on Friday!! WTF? The reason they wouldn’t roof top was because there was cedar on the roof, I explained that’s why I wanted it on Saturday, which I was told was possible and also why I wanted the plywood on Friday so I could sheet the roof and they could deliver to the plywood side. Regardless, they sucked it up, covered the rentals on the guns AND paid for the third party hoist that was now required to move the product to the roof. I figure that move cost them at least $300, either in lost rental revenue and/or the repayment of my rental costs associated.
September 1st, 2006 at 8:15 am
I CAN FEEL ALL OF YOUR PAIN AFTER WORKING FOR THE HOME DEPOT FOR ABOUT A YEAR I HAVE TO SAY THE HD FROM 15 YEARS AGO AND THE ONE IN EVERY CITY THAT YOU SHOP AT NOW HAS CHANGED I WATCHED WHILE EMPLOYEES AND CUSTOMERS HAVE TURNED AGAINST THE HD. AND WHO CAN BLAIM THEM IN MY YEAR AT THE HD I SEEN 4 STORE MANAGERS COME AND LEAVE AND ALL THE ASSISTANTS COME AND GO EVERYONE WAS GOING TO LOWES AND WHO CAN BLAIM THEM SO WHEN YOU GO TO LOWES YOU MAY BE GETTING ALL THE PEOPLE YOU USE TO GET AT THE HOME DEPOT WHEN IT WAS A GREAT STORE AND WHEN THEY GET RID OF THE CEO BOB NORDELLY MAYBE THINGS WILL GET BETTER AGAIN BOB IS THE SAME GUY THAT BANKRUPTED GE YEARS AGO AND BY CUTTING SALARIES AND BENEFITS WHY SHOULD SOMEONE MAKING MINUM WAGE CARE WHEN THE SAME JOB USE TO PAY 15 TO 20 DOLLARS AN HOUR NOW IS PAYING 6 OR 7 DOLLARS
September 5th, 2006 at 7:09 pm
I too hate Home Depot. But I think I have a far deeper hatred then even you. For years I have been going to HD, my wife and I both have HD cards, we own 5 rental property’s and I am a mortgage guy who gives (used to any way) HD gift cards as closing gifts. But this year I have had enough of their crap. I don’t think they care about losing anyone’s bussiness, because they know Lowes is no better, and no one else competes for price and products. Here is my story. In April I bought a new home. I was going to rent out my old one and new I had to do some work on it. I ordered some viynl floors for a bathroom, and while I was there decided that I was going to order a natural gas BBQ because my new deck had a hook up and thoguht that would be neat. I was told the flooring would be in in 6 days, and the BBQ 2 weeks. My new tenant was supposed to move in on May 1st, three weeks after I ordered the floors. They day before he moved in I had to cancel the order because it still had not shown up. This was after several weeks of the same crap you got with your window. I think to myself, “it happens” and I move on. another week goes by, were moved in and it dawns on me my BBQ has not shwon up, so I call and get more run around. After 6 weeks the BBQ shows up. Fast forward to mid july. I am a glutten for punishment. I love my new BBQ but I need new patio furniture to eat on. So I jump on the website it says 5-7 days. I know by now that wont be the case, but think it cant be that bad all the time. 2 weeks goes by and the umbrella comes in but nothing else. Another week goes by and we get an email saying that the table and chairs were shipped. 10 days later I call asking where my table is. They don’t even know who shipped it? I get sent form one shipping company to another when finally someone tells me they have it but they dont ahve time to deliver it this week and to call back monday. So I do, and I get my stuff that wednesday, 47 days after I ordered it.
Home Depot is the devill. I will nmever spend another dime there. John Madden has it right. Ace is the place!
September 13th, 2006 at 3:34 pm
Home Depot will rip you off! The Home Depot is full of promises until the contract is signed. It will be one year on 9-14-06 that I signed my contract. Home Depot roofing contractors have now installed three roofs on my house and did over $1k in damages. Damaged my ceiling on 3-29-06 and still have not repaired it. Visit my web site at http://www.freewebs.com/myroof
October 6th, 2006 at 7:02 pm
I am please to see that there is a community of people who do not like the big orange monster. This company will never get another penny of my money.
I have a lot of work to do on our house. In order to make it a little more cost effective I was going to buy a lot all at one time and have it delivered. I work with someone who also works at HD. He told me I should apply for their credit card and get a 10% discount on a big purchase. Thinking this was a great idea I did it, got my credit card and 10% discount coupon. The customer service person told me that I would get a free gift up to $25 for signing up for the credit card.
I picked out a long level that I needed to hang the doors I was going to buy – $24.97. Very excited to get so close to $25. Since I still had a lot of measuring to do I was not making the big purchases that day. I went to the cashier with the level and paperwork I was told to present to the cashier. The cashier rang up the level, looked at the paper work then looked very puzzled. She then looked at me and said “you need to spend more money”. I asked why and she said I can’t credit the cost of the level unless you spend over $25. I explained that the customer service person told me all I needed to do was pick out my gift and show the cashier. The cashier then said it makes no difference what the customer service person said, it can not be done without spending more money.
I asked to speak to a manager and the cashier then told me that the manager will tell me the same thing. After waiting about 5 minutes I asked it the manager was going to come and speak to me. She gave a heavy sigh and made another phone call. When she was done she turned to me and said she has spoken to the manager and he said that I needed to spend over $25 dollars. I asked her if the manager was going to come down and speak to me and she said he was not.
I could not believe what I was hearing. I explained to the cashier that over 3 cents they were going to loose a customer for life. She said that was my choice. I left the store, called the 800 customer service number to complain, called and canceled the credit account and have never set foot in a HD since. I have spent thousand at other retailers who offer great service (my local ACE hardware if fantastic).
By the way the HD is question is the original in Niles, IL.
October 20th, 2006 at 6:03 pm
Does anyone have a copy of their Home Depot contract for installation of their product in your homes? I need a lawyer to review and lost mine…
October 22nd, 2006 at 2:43 pm
I work at Home Depot, because I need money for school, and no other reason. I don’t get paid enough to put up with crap from you. If you say you’re never shopping there again, then DON’T. The problem is that most of you do come back, and frankly, we’d rather you shop somewhere else than bother us. If you’re going to be rude and demanding, don’t bother coming in. 95% of our customers are appreciative of the things we do for them. The rest of you can stay home and wallow in your self-pity or whatever this is that you’re doing. Thank you for shopping at the Home Depot and have a great day!!!
October 27th, 2006 at 10:02 pm
I work for home depot as an ASM. This place doesn’t care about it’s employees, it’s core values are only words, management is constantly putting the blame on others as too make themselves look good, and I personally wouldn’t shop at home depot. There’s no incentive to give good customer service and the management team doesn’t care, where else are the customers going to shop in our area. Home Depot is the very worsed place too work…..
October 31st, 2006 at 9:18 am
I will try to make this story short
1) I bought three 5-gal cans of Glidden paint at home depot
2) I painted my walls with it
3) I bought two more 5-gal cans of the same Glidden paint and started putting the second coat on the walls. The paint just melted off. It was like cake icing oozing off the walls.
4) Husband called Glidden who told us to call the paint manager at Home Depot and have him come out and look at it
5) called said paint manager who said he was alone but would get someone in and would come look. Myself and seven painters waited for three hours when alleged paint manager (who can call this management?) called back to say “they were not going to ALLOW him to come
6) alleged paint manager told me to bring in the empty paint cans from the bad paint and the store would refund money (cost of paint is negligible if you consider the cost of SCRAPING all this oozing paint off the walls that he told me to wait three hours and so it dried)
7) husband takes in empty paint cans and receipts and Home Depot now REFUSES to give money back OR even give a store credit. Manager is on vacation, ACTING store manager runs off and refuses to even discuss anything with my husband.
8 ) talked to (alleged) Customer Service and was told they had to “back up” their store managers decisions
9) asked for number for someone higher up, was refused, asked for district manager number or equivilent was told they didn’t have district managers, asked for corporate customer service number and finally got another number for supposedly customer service (to call what I got customer service is laughable)
10) talked to yet another alleged customer service rep and told entire story, was again told that their policy was to “back up” whatever the store manager decided and that they would not even give store credit. Stated their policy was NO RETURNS on paints. …. Well it MELTED off the wall, I am not sure if it was paint or not since it didn’t PAINT my darned wall.
11) the other bucket of exact same paint but different batch number stayed on the wall just fine, Glidden, the paint manager and myself all agreed that it was a bad batch of paint.
12) considering filing a law-suit even though it will cost me money to sue them but this is just rediculous.
November 3rd, 2006 at 4:08 pm
1) Hey Linda, are you sure all those “alleged” employees you speak of were actually employees?
2)Maybe they were government agents hired to ruin people’s walls, because now that you mention it, last year I think FBI agents tried to sell me spoiled milk.
3) Hey, this is kind of fun!
4) Well, I guess you win some and you lose some, hey Linda?
5) It’s just paint. (Or, in your case, some sort of mysterious gooey substance cleverly masquerading as “paint.” What will they think of next?!)
6) In any case, don’t sweat the small stuff.
7) You know, I hear wallpaper’s a big thing again…
9) Aaah, Home Depot is so lucky to have me.
10) I think I’ll go to work now… see ya there.
November 5th, 2006 at 8:18 pm
Well Melania, since you seem to want to go a round or two, let’s have at it.
Your first comment pretty much sums up all of my criticisms of the place to begin with so I’m kind of wondering why you think seem to think you are the opposing view here.
You say you are only working at HD for a paycheck and for no other reason. I believe you. I also believe that every employee is just like you with no interest whatsoever in home improvement or even decent customer service. I back statement up with Clark Howard’s assessment of “Why Dell and Home Depot are crumbling”.
You say that “95% of your customers are appreciative”. It’s actually more like 67% compared to Lowe’s 78%. That means that for every 3 people that walk in the door, 1 leaves unhappy. That’s impressively bad.
We are not wallowing in self-pity. We are expressing disappointment in a company that claims that “we can help”. Which is complete nonsense. They aren’t even helping themselves, let alone anything else.
As for your “thank you”, I’m sure it sounds as smarmy and fake in person as it reads here.
And in your latest comment, I would like to address your last 2 points:
9) I’m sure they are. You seem pathetically defensive about the obvious shortcomings of your employer, which is a step up from most of their employees. Pathetic is a place most of them only dream of achieving.
10) No, no you won’t. Especially since there is a Lowe’s right across the street from the local HD. You’ve got nothing I want or need. To the point that I once received a HD gift card and gave it away.
But you go to work and have fun pissing people off. You are obviously good at it and so is your pitiful employer.
November 6th, 2006 at 1:44 pm
When did I say I was the opposing view here? I don’t like the place either, but who really cares? What can you do? I work there. You guys shop there (or you used to). Unfortunately, it’s not crumbling, it’s growing and spreading like a tumor. I’m sorry. I don’t TRY to piss off the customers. I’m actually a nice, quiet girl but I don’t really think I should have to put up with people who are mad about stuff I have no control over. And I don’t really care about the statistics on what percentage of people are satisfied, I care about who I deal with when I’m there, and I do what I can. I actually like making the nice ones happy. It makes my job more enjoyable to be helpful. But you have to earn it, I’m not going to lie to you. I’m not going to nice to rude people in the name of good customer service. I’m going to do whatever it takes to get you out of there as quickly as possible and hope you never return. If I’m nice to the rude people, do you know what that makes me? A doormat. When people are irrational and rude and spewing profanities over $3 hooks or something (That actually happened to me. I was like are you kidding me?), all you can do is make light of the situation and laugh. Oh, and also wish we had a Lowe’s in our city so people would go there too! You don’t even have to be especially nice to me if you’re not feeling up to it. You just have to be civil. Big box retailers are a necessary evil, people. There’s no need to spread hatred and anger. So you had a bad experience there. That’s unfortunate. Get over it. Go home to your families and remember what’s important in life, and then spend your money in the little shops so they don’t go out of business. Home Depot shouldn’t be this important to anyone, especially not the customers. I’ve got to say, I’m kind of bored of it myself, especially after writing this huge essay about it.
December 16th, 2006 at 12:36 am
You make some great points Melania. As a Home Depot employee for over a year, I understand exactly what you have been through. I deal with disgruntled customers every day and I still manage to get them satisfied and their problem resolved.
In my opinion the emloyees in the specialty positions (flooring, kitchen and bath) should be chosen specificly for their customer service skills. Also it seems like these cituations described above highlight a “breakdown in command”. Managers in the store need to set an example for the associates on how to handle these issues. “manager refusing to talk to me” show up in all these complaints, and in my store I have NEVER had these problems. In those cases I believe it is the managers fault for not setting a good example. After all, we all learn from example.
And for anyone else who is still reading this blog, on your recipts there is a number that will allow you to rate your experience. These remarks are/should be posted in our break rooms and will/should be discussed at monthly store meetings. So this is probibly the most direct way to address the problem because it goes to the store, not corperate.
Jon Y.
Belton Home Depot,MO
January 5th, 2007 at 12:20 pm
wow.ive worked at depot for over 22 yrs and yes it sure aint what it used to be.but as bob n goes away(to the bank)to sulk perhaps we will all be surprised to see new beginnings.happy new year and i still really enjoy helping all you guys so give us another try!
January 8th, 2007 at 3:12 am
SAVE YOUR MONEY and DON”T spend a dime on your upgrades on your New Home. Creative Touch Interiors/Home Depot will rip you off so bad that they will be laughing all the way to the bank with the BUILDER right behind them. Get all standard selections and then after you move in hire a contractor to upgrade your areas in mind. Don’t make the same mistake I did. I could have saved $4,000.00 on my Granite Slab kitchen counter tops, $2,500.00 on my FLOORING, $800.00 on my water fixtures, $300.00 on my light fixtures and some wiring if I had hired it out after i had moved in. Do the math before you commit. Don’t let some unqualified designer from C.T.I. tell you what’s in style or how much better their product (Home Depot Supply) is better in your house. I think any new home should come LANDSCAPED in the back yard and have the latest fixture and appliance technology in it for those pocket breaking prices anyway. Pluse $50,000 in incentives on top of that. MAKE SURE YOU ASK THE BUILDER IF CREATIVE TOUCH INTERIORS/OR ANY SUB. OF HOME DEPOT IS DOING ANYTHING IN YOUR NEW HOUSE. If so, DON”T UPGRADE!!!!!! SAVE YOUR MONEY!!!!!! Small Buisness make the world go round.
January 17th, 2007 at 1:09 am
Hi All,
The idea of having a huge unpersonable conglomerate that hires installer dujour to work in my personal space is unimaginable. It would be like going to a general practice to have brain surgery. The customer service ain’t what it used to be. The first Saturday I worked at the Thornton, Co HD the tile department did 30k for the first time ever (on a single Saturday). I voiced it as an accomplishment of the new sales associate(myself). My 17 years as a custom tile installer did not command more than $15 an hour. I was fired. The school kid they can get to buck freight needs to nothing about his tile department except where things go.
The astute shopper goes to a professional carpet company when it’s time to buy carpet for their castle. Consult with a cabinet company if they need them. They visit an appliance company when their needs change. Do a little research and find a reputable painter if you need one. A good installer is the exception, not the rule!!! Spend a little time and consult with true professionals away from a big orange box. NEVER, EVER, have HD install a single thing for you. If you need a hammer or a sheet of plywood sometimes HD is the closest and most convenient to swing in and grab it. I once had a couple of big wigs looking at some problem carpet while I was setting tile at a home. They loved my work and ask for a business card. When they told me they were from HD I laughed and said I would not ever do work for them. I told them I prefer to handle my jobs from cradle to grave.
The moral of the story is: The sour taste of a poor quality remains long after the sweet taste of a low bid. It probably wasn’t even a low bid. HD charges as much if not more than the industry norm. I would argue that the thing to do is consult with professionals. The Home Depot is the Wal-Mart of all things homeward. Their people are not professionals. They are bodies to fill a position, to put on a front. I will reiterate “A good installer is the exception, not the rule”. If you need brain surgery go to a brain surgeon not an intern. Well… consider this dead horse beaten. Sincerely, A true professional.
January 19th, 2007 at 8:47 pm
95% of Home Depot’s customers are appreciative of the things they do for them because the employees combined probably only help up to 20 people a day. a 95% approval rating is pretty easy to get when you only help a few people. This is of course coming from a bias perspective since I work for Lowe’s in Upstate New York.
I needed a job to help me get money when I’m home from school breaks. I went to Home Depot first; since they were in town first, I figured that they would have the best grasp on what they were doing as a business. I walked inside and my eyes were pierced by all of the flourescent orange signs and displays. All I thought was that Home Depot should sell Cheetos.
There were a few lost looking customers searching at the top corners of each aisle looking for what they needed – besides the desk worker there were no sales floor associates in sight. I thought if I worked for them I would probably have to help an entire store of people. Since I would be part time I knew I would never have enough time to be able to learn aspects of the entire store, it would seem like I was the only one working – talk about overwhelming.
I left and went down the street to Lowe’s. The parking lot was practically full, so I had to park out in the nosebleeds. I walked in – good – no orange whatsoever. I walked around and in every two or three aisles there was at least one associate, who was usually busy helping someone. I went to the customer service desk and there were 3 people behind it. I got service almost immediately. It was then that I realized that this would be a decent place to work.
That was 2 years ago.
I come back for whatever breaks I want to work, (Summer, Winter, Thanksgiving, Spring Break) and they find time for me. I’m practically working 40 hours a week since now I know the entire store layout, and knowledge about the majority of the departments. It seems they can’t hire ENOUGH people to handle the rate of business conducted at Lowe’s.
We have a joke at our store: “If you want service go to Lowe’s, if you don’t want to wait in lines, go to Home Depot”.
While I worked at Lowe’s PEOPLE USED TO COMPLAIN TO ME ABOUT HOME DEPOT! They said that whenever they bought something heavy, that the associates wouldn’t ever volunteer themselves to help them load the item(s) into their cars/trucks/vans/whatever. This appalled me, since one of the first things we learn in training is that “customers finding and buying the item is only half of the customer service process”. The other half has to do with us helping the products to their vehicle and their overall satisfaction of the product once they have used it. I was working around the paint department which is right in front of the registers. The lines were backing up, so I hopped on a register to cut the lines down. The last customer I rang out was a lady with a massive blue cart full of tile boxes. When I was in the process of scanning the boxes, I asked her if I could help her load the boxes into her car. She just looked at me with wide eyes and said “… you’d do that for me?”. I almost feel bad for other companies that have to deal with customers that are used to my kind of treatment.
I know of some customers that have had things in their kitchen projects messed up at Lowe’s, but most have been very patient when I ask them what they want to do. They don’t worry too much because they know we’ll work to fix whatever’s wrong immediately. They know Home Depot takes forever, if they even care at all. Some of our associates used to work for Home Depot. They said they had to take a pay cut and had to end up working more to work for Lowe’s. I think that’s sad that people at Home Depot get payed better to do less work, but it must be because Home Depot as a company can do whatever they want. I’m sure Home Depot has a store or two (out of their thousands) that contains dedicated, honest workers… They just must be hiding somewhere.
The bottom line, Lowe’s sells Gatorade, which is way better than Cheetos (refer to 2nd paragraph).
Oh yeah, CUSTOMER SERVICE… that helps too.
January 21st, 2007 at 9:11 pm
You will find that Home Depot will be hiring more employees with none or very little expirience in the department they work for. You will also find yourself looking at great prices on items that will take two to five weeks to get. When you do get those items (like Tile) they will be in different shades. When this happens you will have wasted more time and money on trying to make the job go right that the ending result will be the same as if you bought the most expensive tile and the slowest installer to install it.
–Contractor that hates Home Depot
January 25th, 2007 at 7:23 pm
I too hate Home Depot. I have worked here for years. I am required to work 55 hours per week, nights, weekends, holidays, etc. and be at their beckon call whenever they feel like it. I make a decent salary, but when you divide my salary by all the hours worked, I actually make less than the hourly associates.
I went to college and spent plenty of good money and a great deal of time and effort to improve my situation in life and the job was totally misrepresented to me. They did not tell me that I would only receive one raise in a year and a half that amounted to $0.30 an hour. They did not tell me that I would be doing the job of four people and then be reprimended and made to feel like s— when I cannot keep up with all of it while the Store Managers pets get away with working when they feel it and yet get 3 to 4 raises a year.
They did not tell me that they would renig on their contract to give me stock options, and pull them out from under me a month before I was suppose to get them.
Their Christmas gift to employees is a $20.00 gift card to Home Depot. Yehaw.
Then we do put of with alot of abuse from customers. I understand that alot of that is from frustration, but we do have some customers that are just jerks.
The Home Depot says it wants to hire the best and give great customer service but ties the Manager’s hands with totally unrealistic pay bands and unrealistic raises, unless you are one of the pet employees. As a matter of fact, some of our paybands start at lower than mimimum wage in a market where cost of living has increased 500% in the last 3 years.
To top that off, if you don’t like it they don’t give a shit.
February 26th, 2007 at 11:30 pm
Home Depot is a very greedy company and they don’t want to pay out their customers. They hire a bunch of idiots in the Rebate Center who have no clue what to do. I can’t wait to see the decline of your stock and for your company to fail. I will have the last laugh.
March 11th, 2007 at 7:18 pm
Home Depot is a mess. I ordered kitchen appliances. What a mistake! Once they arrived the delivery company would not install them or remove the old applainces – even though I paid for install and removal of my old appliances. Also the stove I purchased did nto look like the stove that as delivered. After repeated calls, no one from the store or district office would return my calls. Therfore, I wentt online and got the names of the board of directors. I emailed the board – the next day 4 or 5 people called. I was promised the world, yet no one ever followed up and nothing was ever done. It took 37 days, 42 hours on the phone, and 25 emails to the board of directors – They finally gave me a discount but still would not install the appliances. NEVER AGAIN!
March 24th, 2007 at 6:55 pm
I’m beginning to realize that compared to Lowe’s, Home Depot is a rip off.
1) I bought bifold doors from them. Stored them in a dry place, level and as suggested on the instructions. Took them out of the plastic, and all three doors were severly warped. Took them back… after a battle over how I had actually stored them. They tried to give me 28.00 per door credit (swore that that was the price in their computer) and handed me a gift card. I went to the bifold door section, found the same exact doors… only they were marked $36.00 a peice (funny how the computer price and the actually price varied huh? Wonder how much of their stock is “marked up” like that at the whim of the store managers… must be their private coffee fund). I had to argue again for the full credit for all three doors so I could do an exchange. Took the doors home, and guess what? All three of the NEW bifold doors were warped just as badly. What a joke. I’ve decided to live with the warped doors and take my business elsewhere in the future.
2) I see the selection at Lowe’s is sooo much better than Home Depot. More variety in counter tops, plumbing parts, whatever… although the prices match pretty closely.
3) The stores here in Utah do not stay open to their advertised times. I’ve not been let in the stores on 3 occasions when they were supposedly open.
4) You really do have to ask to get help loading… Even beg. They usually act like they are too busy. Lowe’s doesn’t. Except for one occasion… a young guy helped me one time with sheetrock.
5) Home Depot will charge you $1.41 for a simple copper elbow, but does not have the contractor’s bags of 10 or 25 to get you a discount even if you want it. Lowe’s carries this stuff, so you can get the price down in quantity.
I will always go to Lowe’s. Shopping at Home Depot will be a last resort for me… I’ve spend $10000.00 or more there over the years and feel like I’m just being asked to pay more and more every time I walk in the doors.
March 25th, 2007 at 5:32 pm
How about they don’t put sign up that says things are out of order. Like the propane machine. And then take 30 minutes to resolve the problem and then don’t want to talk to you because you are so pissed that the problem happened and had to wait. It was easier to just walk out. They have the worst customer service skills of anyplace I have ever been.
April 11th, 2007 at 4:24 pm
I will file a law sue again home depot very soon becasue i have hear nothing from Home Depot Today April 11 2007.
This is what i have tried first before file a law sue again home depot
This letter to BBB also to home depot
Dear BBB,PLease Help.Thank
On the 28th of May, 2005, I came to Home Depot (store #175) to purchase a 40W Generac gas generator. Home Depot associates claimed that the installation of this unit would be completed within two (2) days. I has been waiting for its completion until today March 8 2007. Home Depot did not hold its words because:
Home Depot failed many times when the inspection was done on electrical wiring and HVAC.The gas pipeline is not complete because the pipelines are visible to anyone up to right now. It is dangerous to the house and the local neighborhood when gas leaks. Home Depot did not request a permit from the Board of Commission of Gwinnett County in Georgia. received the Notice of Violation. The Notice of Violation dated on the 20th of March, 2006 stated that Home Depot installed the gas line without permit and did not meet code requirements.
Home Depot has destroyed the landscape and the foundation of My house, Home Depot failed to communicate with me, failed the city inspection, failed to meet the installation date, and failed to complete its installation in general, failed to give me the keys to open the lid of the gas generator, failed to give me the service warranty paperwork, failed to make the gas generator operating because the generator had never been running. I have received many warning letters from the city. I, therefore, will file a lawsuit against Home Depot and Home Depot Credit Services Processing Center. I must get back all of my money that was paid for the gas generator, its accessories, and its installation.
I has not signed to recieve a good product and product installation completed paper to proof of working and operated yet and also have all record of what Home Depot have done..
Sincerely,
VN
SETTLEMENT: Refund
SETTLEMENT EXPLANATION:
Home Depot must take back its 40W Generac gas generator and return $19,738 USD to VN Home Depot credit card. I would then close the Home Depot credit card service. Home Depot must take off all the negative reporting from Equifax, Experian, Transunion, and from other credit report bureaus. Home Depot failed to communicate with VN me, failed the city inspection, failed to meet the installation date, and failed to complete its installation in general, failed to give me a good operating product and good service and a good product delivery etc… above written.
PRODUCT: 40W Generac gas generator
ORDER #: 0175-66972
TOOK THEM (HOME DEPOT) YEAR TO GET THE INSPECTION DONE BUT THE GENERATOR STILL SEAT THEIR AS A PCS METAL ,and NERVER BEEN RUNNING AND NO WARRANTY PAPER WORK ALSO NO MORE SERVICE LABOR WARRANTY BECAUSE ALL OF THEM ARE EXPRIED
May 15th, 2007 at 12:26 am
I just wonder why most posters here are illiterate. Is that the root cause of most of your problems. Or does the world owe you something for nothing. Home Depot, Lowes, Walmart, it doesn’t matter, they are all big companies that don’t pay well and expect their employees to put up with cry babies, like most of you guys for very little pay. They may even enjoy giving you the runaround. It sounds like fun
June 7th, 2007 at 5:24 pm
http://www.liveleak.com/view?i=532_1181209349&p=1
Enough Said.
June 11th, 2007 at 12:24 pm
I had an employee of Home Depot yell and belittle me and I’ll I got was an apology from the supervisor. When I complained to Home Depot Consumer Affairs they offered me a flipping gift card. I told them to stick their gift card up their a**. I explained that the employee needed to be fired and that he was a liability. I’m going to be talking and seeing what next step should be. I have never ever had this kind of an experience at a retail establishment.
June 25th, 2007 at 9:36 am
I am sitting here waiting for the Home Depot guy to come install a door. It has been three months of trying to get it and two other doors ordered and installed. I’ve had to go into the store something like 8 times. I was told my quotes couldn’t get done day after day because the guy had to deal with “customers.” What am I, chopped liver?
After the guy who measured lost the measurements on an interior closet door, I just hired a handyman who got the door (from Home Depot) and did the work in a day. To get the storm door installed, I had to make several phone calls and beg and plead not to be charged an extra installation fee for them to install it at a different time from the last remaining door, which wasn’t expected to come in for another month.
Now it’s time for that last remaining door. The guy said he would be here at 9 am at the latest. It is now 10:30, I have company coming for lunch, and nothing. Nightmare from beginning to end.
June 28th, 2007 at 12:17 pm
I had a horrible time with the Home Depot contracting services regarding fence installation. Short story.. they took 3 months to come out for an estimate then when we finally got a price and set up a date to install, they cancelled. a month later they showed up with the wrong fence and could not get the correct one for a least a month. My wife and I went directly to Home Depot for help with the contractors lack of work and they straight out said with a staight faces “It’s not our problem you will have to contact the contractor, even though the reciept said Home Depot on it they could not help us. After a long two months to get the fence installers here with the right materials, they installed it and left. When the inspector came to check the rails and post we were informed that they did not properly dig the post deep enough. So we failed the building inspection. HOME DEPOT SUCKS
June 30th, 2007 at 3:23 pm
I can’t believe you have actually read all of these posts. I worked for HD for about 6 years. I worked in 4 different stores. From that I can tell you that there are good stores and bad stores.
The busy stores have more employees. The more sales a store does, the more return power and markdown power they have. Vendors give a write off allowance to each store based on the amount of product the store sells. Each store is allowed to markdown/write off a certain amount based on sales.
I’ve worked in slow stores and busy stores. When you work at a slow store you are alone in your department most of the time, you also don’t deal enough in the non-mainstream special order products to understand everything that is available. The employees of a busy store generally know more about their department because they are constantly working with the product.
Also, any contractor that would install product for Home Depot can’t be a good one. They don’t pay well enough. I head about a carpet installer that cut his hand while installing carpet. He got one or two drops of blood on the carpet. The blood was cleaned up without a trace. The customer complained that he didn’t feel good about it.
The installer had gone to the hospital for stitches off the clock. Then, he had to pay for the new carpet out of his own pocket and do the labor at no charge.
My advice is shop at a busy Home Depot, Lowe’s or whatever and don’t let them do the installation.
For those of you that had a bad experience and banned the entire company, I say this. There is a Taco Bell by my office that makes the worst food and has the worst customer service ever. I tried to call the 1-800 number for Taco Bell and was told that that one was independent and they had no control over it? It seams to be very hit or miss with them and a couple other food places. But, I don’t ban the entire company because of one bad store, I just don’t go to that location any more.
Also, If you have a bad experience with a store, take it up with the district manager. They don’t want it to go any higher up or it makes them look bad. Most store managers know about this also and will do whatever it takes to keep you from going to the DM.
And my last rant… Money. When I started at Home Depot, they were paying employees with experiance very well. My first annual review was a 4 out of 5 and yeilded a $1.00 raise. After that, Bob N started there and decided that HD should pay more than K-mart or Wal-Mart pays their employees. Every year after that my reviews were still very good, but I never saw another raise over $0.39. Hopefully, now that Bob took the money and ran, the company might see where the problem was and fix it.
July 16th, 2007 at 5:20 pm
Home Depot has turned into the Costco of hardware stores. They’re able to sell product at very low prices due to their buying power. What they need to do in conjunction with this is buy SERVICE. I can’t tell you how many times I’ve gone there, and needed to ask a question, and had to be passed on to 3 or 4 different people because NO ONE HAS AN ANSWER OR IS KNOWLEDGABLE ABOUT BUILDING STUFF!!! They’re just a bunch of pimply faced kids with an hourly job, incentivized by how much they can push out the door without having anything stolen. Ace Hardware, on the other hand, does it right: Hire older, seasoned people that have been in the construction or trades, that can’t necessarily climb up and down ladders all day long anymore, that have both general construction knowledge, and experienced knowledge specific to the trade they worked in for most of their lives. How hard is that??
And don’t get me started about trying to just WALK through a Home Depot! There are so many ladders, lifts, carts, and product displays in the aisles that I bet their bottom line would increase if they were just able to get that crap off the floor!
Thanks for the therapy.
August 11th, 2007 at 8:33 pm
I’m a single mother of 2 children. i was hired at H.D. in oct. 06 full time early morning shift 4-1pm great for my kids because my 17 yr old watched my 3 yr old for the earlier part of my shift, to save us on child care. {about 200.00 $a month} I made the mistake of expressing my feelings on exploring new depts. with that i was forced to apply for the new dept. but with the promise my hours would not change. i told him they just couldnt or my kids and i could not eat! well guess what one week!!! one week later they did! i went in crying to him telling him i just couldnt do the hours he told me wouldnt change in the first place. as the store manager be littled me with ever word, he had the BALLS to tell me to quite smoking to feed my self and kids. WHAT and WHO the hell do you think you are? that same day my Dr. took me out on stress my Dr. told me no one should be treated that way! thanks HOME DEPOT good looken out for your own people
who
August 18th, 2007 at 6:53 pm
I was hired into the great orange demon on Nov 16th 2005. Hired in as a Department Supervisor! Tried to make a difference in how this single store did. I took the job to try to change the BAD service my family and I received in this store. After being promissed the heavens and the moon by the store manager. I finally gave up after 19 months of lies and stepped down into an IMA position 6 weeks later the store manager fired me. The reason for being fired was the store manager didn’t like me anymore! Because I was his favorite supervisor and I let him down. What a bunch of bull shit. This guy was a complete and utter moron. Now that I am gone 15 other people in the store quit or were fired. Because the store went back on it’s endless slide into the hell hole it was before I arrived. I’ll end with this! I will never purchase anything from homer or his relatives ever again. And no I won’t shop at lowes! They suck too!
August 22nd, 2007 at 12:43 am
I hate home depot for lots of reasons, this last experience was the straw that broke the camels back. I went to buy lights for my kitchen, on a Monday big mistake, low inventory and a mess from the weekend. As I was told rudely from the man that was working in that section. He went on telling me about how his inventory is always low after the weekend and on and on. I had to ask again if I could get what I need and with sarcasm and talk down to me. he went to get the light I need. God forbid if ask him what kind of bulb I need. Well, then I went to the front to check out, where the price was twice as much it should have been. The old bat that was in charge claim I was pulling a fast one and treated me as a common criminal. She did not want to call the guy back in lighting to verify the price. But I insisted when the old bat realized that it was a mistake she want me to return it to the back, after 45 minuets longer than I want to be in home depot I told her to return it then she refused so I walk out using my freedom of speech calling her every name in the book and call the manager to complain. he ask what will it take to come back. I said change names to Lowes. I went to Lowes and found every thing I need, for 20.00 less
August 22nd, 2007 at 11:35 pm
There is absolutely no other corporation in USA that is worse than Home Depot on any level. I will never spend another dime there and will try to do everything in my power to contribube to the inevitable downfall of this evil corporation.
September 6th, 2007 at 9:04 am
Worked there for over a year. No leadership, no structure, no accountability, little discipline, and they hire a very large percentage of people that are two brain cells short of a moron.
September 7th, 2007 at 6:17 pm
I have never dealt with incompetancy of any company at such a high level as that of the employees at Home Depot. I walked in prepared to pay top $$ to remodel my living room and install wood flooring.
They came to do an estimate which included measuring. They measured wrong!!! Then I…had to call them after waiting for 5 days to get the status. After waiting another full day, they returned my call and told me the only way for them to give a proper estimate was if I ripped up all the carpet and padding on the bottom floor, just so they could check the floor underneath. This would determine whether or not they would be able to proceed. Is that the most ignorant thing you have ever heard of? I can now say that a specialized company that only does wood flooring will complete my job request without issues or hassels. I am probably paying more but in the long run, it will be worth it. Home Depot will never see another dime of mine ever again.
September 9th, 2007 at 7:13 pm
Ive worked for Home Depot for almost a year now…I used to be a cashier and now I work in Appliances..I do agree that Home Depot doesnt care about the consumers but they dont give much thought to the people who work there either. Im really happy about where I am now..and I dont mind coming to work to help customers find what they need…But more times than most I will get a customer that gets mad at me for something I cant find especially when its not in my department. Im not saying that you should shop at home depot..but there is people there that want to help. I think HD really needs to pay more attention to the customers and customer service..and they need to pay attention to the associates so we can provide a better service. Just like at any place you shop..we are humans, and you will find people who just dont care about their jobs…that is almost anywhere you go anymore. All I am saying is that..you should give some people a chance to help u get what u need instead of viewing the associates and cashiers as the home depot in itself…We just work there..we arent the ones with the money.
September 19th, 2007 at 8:53 pm
Kristen,
Your comment of “we just work here” is just the statement that is driving consumers away from your store. Trying learning more of the floor plan in your store so you may be able to direct a customer with a question. The way I see it is that “you work there”, come out of hiding in your little department and become more involved.
Your commentary above is not helping the problem.
September 30th, 2007 at 10:35 am
As a The Home Depot associate who has tried very hard to get as much training as possible to help each and every customer that walks into my store, I am offended by the comments made by The Home Depot employees that have made comments on this page. I cannot believe that they would come on here, use profanity and tell the world that they don’t care about anything. The Home Depot is a great place to work. They pay well for those who deserve it. At this point and time, I can tell you that our installers aren’t up to par w/ The Home Depot’s standards, but in my market we are currently doing an overhaul to replace the ones, that can’t cut it. My store manager cares a great deal about all our customers, if you don’t believe me, you can catch him on the floor talking to customers, in the aisles cleaning up, out in the lot pulling carts, he does it all. He does it to set an example for us all, and we follow his lead. I have over 100 hours of training in flooring, kitchen design, countertops, paint, service desk, appliances, a little of everything so when a customer asks me for help I can help them. Granted I can’t always help them w/ everything, but at least I know who to call to come help them. I apologize for those other employees of The Home Depot who don’t represent like they should.
October 4th, 2007 at 8:35 pm
Dear Associate,
Thank you so much for putting forth the effort to give your company a good name.
I regret to inform you that I can no longer be a customer of Home Depot for my future needs due to the representation and lack of customer focus at your Ypsilanti, MI store.
October 5th, 2007 at 9:10 am
Ryan- FUNNY!
Associate- You have way to much going for you to work at Home Depot, Lowe’s is hiring.
October 6th, 2007 at 8:02 am
Yeah…it is too bad that the CEO that started the Home Depot downfall is sending Ford into a unrecoverable downward spiral.
October 20th, 2007 at 1:34 pm
Those SOB’s at the Home Depot told me I needed to give up my children in order for them to install a bathroom in my house. I let them have the kids and the immediately injected them with Draino! I hought that it was just wrong. I can understand one kid but all of them? A Home Depot worker told me that the company was also responsible for the Kennedy assasination and Hitler’s rise to power. My God…what is next from these bastards?
October 27th, 2007 at 12:22 am
I was in a home depot today in Toronto Canada picking up some parts for a job when I overheard a commotion at the service desk. From what I could make out a customer was having a problem with a home depot service. I watched this argument escalate and as it unfolded I became sick.
This “full suit” manager gave his customer absolutely no respect whatsoever not at all. The manager stated and I quote here in a raised rude voice ” I don’t care if you spent $4000.00 I have customers who spend millions here” I could not believe what I was hearing it was at that point that I approached the manager in question and stated that he could return my product to the shelf because I was shopping at Rona now (manager) “Get out of my store” I told him I was disgusted with his management shills and his example that’s when he said “look at your face, you want to talk about disgusting” I was so fucking pissed off you have no Idea. The truth is he dose not care, nor do his managers and the managers above him.
He did turn away a million dollar customer I’m building 8 town homes there going up this month – I’m shopping at Rona now.
I never did have a good feeling about the home depot.
There is something wrong with a so called wholesaler getting into the installation business. It really under cuts their customers – the very contractors and tradesmen that support them. They offer their service for less being the distributor and make it impossible to compete.
If that’s not the worst of it, in my city the home depot has started buying up the small independent wholesalers such as “Ques co – Sesco – hes-co -Queensway Electric” There are more
Never again
November 26th, 2007 at 9:47 pm
I am a manager for Home Depot. I deal with all sorts of people everyday. I get all sorts of complaints everyday. Many legitimate…and many only serve to remind me how truly ignorant people are. Most people who complain on here…would never..ever be successful running their own buisness.
November 29th, 2007 at 6:14 pm
I am a former employee of both Home Depot and they’re disgusting mess of a little sister Expo. I originally went to work for Home Depot in 1996 back when they used to pay qualified people to work in their departments. I worked for them for nearly 5 years and slowly watched the the store slide down hill. I was a kitchen designer with an interior design degree but they wanted me to train pregnant cashiers to be designers so that they wouldn’t have to stand on their feet all day, hello does any one see the problem here. I finally quit when I couldn’t take the assenign store manager anymore he acctually used to run throught the department and ask me if we could entice clients to come in today to purchase if we gave them $100 off their new kitchen.. $100?????? a very basic kitchen is $10,000 plus in cabinets most of the time people are so excited to redo a kitchen that they will order cabinets the second that they have the money, a less that 1% savings is not going to make any difference at all except to piss people off if they are not ready that day. 2 years ago I was forced to go back to work at a Home Depot in California, oh my God the managers were terrible the favoratism was unbeliveable and I was actually working for a store manager that was a cashier when I first worked for the company. I discovered that for Christmas we no longer even got the Home Depot Christmas Ornament of years passed but that we received a 20% off coupon to shop in the store not a gift card a coupon. (This to me was more insulting than nothing at all) to top it off holiday parties were held in the lumber isle (I’ll pass thank you) . When I moved to Arizona I transfered to the Expo store thinking that a least it wouldn’t be as dirty but I guess there is more than one kind of dirt. This store is a train wreck. They treat their employees like absolute ?/#@. Employee’s sail in and out the store like they are wearing roller skates, the management doesn’t give a rats but about sales or customer service only about how things look on paper to the corporate office. They had a hiring freeze for months in the middle of the year as employee after employee quit leaving the store to cope with the loss of 3 department heads an assistant manager and scores of employees. Then to make things worse they started firing people. They didn’t just start firing anyone they started firing the people that worked for the company the longest ie… 25 years and who made the most money. The excuses were extremely flimsy to many mispunches etc… when other employees have 3 times as many, But hey why pay one person who knows what they are doing when we can hire 2 or 3 bodies to stand in the isles for the same amount of money(looks great on paper this year and next year we will find someone else to blam when sales suck) I feel sorry for the employees who still work for this company because I know what it’s like to work for a company you wouldn’t even recommend to your enemies. As for customers take this as gospel never, ever, ever hire Expo of Arizona to install anything for you. If you have any question as to why all you have to do is look up the list of lawsuits that are pending against them and you will know why when I worked there I refused to apply for the hirer payed position of project designer instead of only selling cabinets direct to customers for them to install. I couldn’t stomach putting my reputation as a designer behind the horror stories that came with our installers. I am really saddened at what has happened to Home Depot as a company it didn’t used to be this way when Bernie and Arthur where the owners – I guess thats what happenes when you give over your company to sharks and try to run it with babies.
January 31st, 2008 at 6:38 pm
A window cant be made any size you want. You live in a residential area. THere are several requirements and building codes for a window in a home. Its called Egress codes.
February 2nd, 2008 at 7:45 pm
Home Depot and windows I still have headaches from this ordeal. The store in Orange City Florida has to be one of the top ten most wasted buildings in the state, if it burned down it would be an improvement in Central Florida. Every time I go there I wind up forgetting I have any religion, have to get screaming angry to get anyone to listen, have to beg for someone to help me. I feel like I am interrupting the employees break to make a purchase, they have no idea what customer service is nor do they seem to care. I have never seen a store go through so many managers they must have had 20 of them in the 7 years i have been in this area. I had an account there that I could not wait to pay off and close. I really cant believe this kind of store can stay in business. On another subject try calling HQ in Atlanta now ther is a real joke for ya, if you want to get really frustrated after being jerked off at the store try calling Atlanta….HA HA HA HA ……………..
February 3rd, 2008 at 9:25 am
J- That is a bit of a misread of what I was saying. A window can be made any size you want. It not being up to code is a different issue, it surely doesn’t make building that size window impossible.
And anyway, I wanted a window the same size as an already existing window, which was neither abnormally large (though large) nor even in a big house. So codes didn’t come into play in this and my point still stands, they could’ve made a window that size, the dude at HD was just making a bold faced lie.
February 9th, 2008 at 8:55 pm
Guess what(arm service) Veterans? Home Depot has now decided…No More 10 % off for you. Shop Lowes. They still recognize the absolute wonderful job you all did in your “line of duty to our country” by still giving you 10% off your purchases.
February 15th, 2008 at 1:31 pm
This is what I mailed to corporate after I emailed Customer Service. Never heard a peep from them, ………. What a Shock!!
The purpose of this message is to express my frustration with the lack of adequate staffing of floor personel and the complete absense of customer appreciation by certain store employees. It has gotten to the point where I no longer shop at Home Depot unless absolutely necessary. A review of my credit purchases up until about August of this year will show several thousand dollars worth of purchases. I continue to purchase the merchandise that Home Depot provides, at competing businesses.
On one occasion, while accompanied by my 12 yr. old daughter, I attempted to ask a store employee a question. After waiting patiently directly in the presence of a group of 4 employees to end their conversation, I had to get one woman’s attention to ask my question. She simply gave me a blank stare and walked away! My daughter was as stunned as I was. From this one instance, odds are that my daughter will not be a loyal Home Depot customer.
A couple of evenings ago, I entered the store to check on the availability of an item in the lumber department. After walking fully 1\2 the length of the store and not seeing one orange apron, I approached a group of employees engaged in conversation near the employee’s room. Any one of them could have determined that I was a customer waiting for attention as I stood in their midst waiting for someone to end their conversation. As this clickish group turned and walked away, I asked a woman operating a remote terminal if she could look up an item on her machine. She told me she could not. I then commented that I had just wandered half of the store without seeing one orange apron. She simply cut me off mid sentence and curtly asked me what I wanted! To her credit she did use her radio to contact someone in lumber about my inquiry. I was furious that this group of employees obviously had no real regard for a customer shopping in their store.
I would like to point out that there are several employees working at this location who are truly great Home Depot ambassadors and genuinely nice people. The problem seems to be with a few employees who appear to view customers with complete indifference.
On another occasion I contacted a woman on the phone at Installation Services about the method being used to insulate attics by your contractor. The problem is that Home Depot is providing a shoddy service to insulation customers by not air sealing the attics of homes they are adding insulation to. Any questions about air infiltration into homes, please visit the Department of Energy’s website at http://www.energystar.gov/index.cfm?c=home_sealing.hm_improvement_sealing
Insulation alone does not stop air infiltration.
As I attempted to contact someone at Home Depot to alert them of this fact, I found myself being stonewalled by a rude young woman on the phone. I explained to her that I was attempting to contact someone responsible for the insulation program regarding the air sealing issue. She refused to provide me with any information about who the correct contact was other that the say that she would forward my complaint to her manager. When I asked for the manager’s contact information, she refused, stating that she would forward my complaint. I asked her how I would know that my concern had been adressed, she again stated that she would forward my complaint without providing any more information about a feedback process, and flatly refused to give me the manager’s name or contact information, stating that she “Did not have to give me any further information”! I hope this kind of attitude isn’t generated from the top down!
There definitely seems to be a cavilier tone to a certain section of your employees that doesn’t blend well with a consumer oriented business such as Home Depot. It has definitely cost you thousands of dollars in business from this customer, and unless something changes I will avoid shopping at the Depot at all costs, even if I have to pay a little more.
Last week, the Short Pump store had very few customers inside. During the same timeframe, I went to Lowe’s and it was somewhat crowded. The unviversal comment I get from people when mentioning Home Depot is that you can’t find anyone to help you when you need it!
P.s.:
I recall yet another incident about 2 months ago in which I purchashed 2 Mill’s Pride Cabinets at 50% off. I attempted to return them less than 2 weeks later and was told these items could not be returned because they were no longer in the “system”. There were no signs indicating that all sales were final when I selected these cabinets. I have purchased clearance items from HD before and returned them without any problem. If this was a special case, why didn’t someone post a sign indicating that all sales were final?
Thank you for taking the time to review my issues.
GXX DXXXXXX
804-XXX-XXXX
February 24th, 2008 at 1:13 am
Well I have worked for the Home Depot for 4 years, and I am a speacialty DH! I run millwork, flooring, kitchens, lead generation, credit, and my expiditor! I do understand some of these peoples issues with the company, but what they don’t understand is that not EVERY person is going to be happy. If we could make every person in this world happy then there would be no murder, war, or arguments. Has anyone ever looked at the good that HD offers. We offer a safe work/ shop enviorment for our customers and associates. Ever go into a Lowes store and see people friving up and down aisles with out spotters, or pulling stuff out form the over heads with no banners to warn customers what is going on. How about in a menards they drive heavy machinery up and down in front of cusotmers only beeping the horn to warn them that they are coming. One accident in any of these stores will be the end for them. Home Depot has instilled in all there associates that safety is the #1 objective for our customers/ associates. Yes there are always going to be accidents, but we, HD, have taken every inichitive to create a wonderful shopping experiance for our cusotmers. Another great quality about home depot is the many different oppertunities for our customers. At home services, installs, credit promos, no payment no interest, pro contractors desk, delivery, tool rentals, special order merch., competitive price matching + 10% more off, and the shear enjoyable shopping experiance. In the past 3 months has taken a few strides towards creating a better HD. We have improved apone safety, changed some process, expample there is no night freight we have AM and PM freight teams, they have also given double sucess sharing ckecks to all DH’s, stock options, benefits, insurance, and college tuition rembursment. Home Depot is a great place to work and shop, I hope that this sheds a little light on all those haters out there.
Thank you for your time. Always remember “You can do it, we can help!”
May 21st, 2008 at 11:20 am
I also hate Home Depot and have a similar sordid story that I will tell. We had measurements taken for french doors. No problems yet… we come to Home Depot about a week later to look at doors, we have very simple and specific criteria… glass panes, and the doors must be able to lock. The nice sales man shows us the doors they have in stock, and we find one right away… everything seems to be going smoothly. We are financing our purchase through home depot gift cards that we must order from out credit card rewards program, so it will take a couple of weeks for them to arrive… We get the cards come back two-three weeks later… our paper work is lost… no biggie we’ll come back. We get called back a few days later, and they have found our paper work, so we go in and purchase the doors and have a sales person help us pick out the necessary hardware. The installation is scheduled in another two weeks. When the installation people get here, they say the doors are not they kind that lock, as was told to us by the sales person, so they must be sent back… Now I’m annoyed but whatever… they have a home depot rep come to our house and promise they are going to take care of everything and we’d have our doors in a couple of weeks. Well that guy dropped my info back to the installation department and that was the last I heard for about a month, so I call back and they tell me I’ll have to come back in and pick out new doors. Now I’m mad. I go to Home Depot and now they tell me my doors are going to cost twice as much as was estimated, after much deliberation and escalating the issue to higher levels (over several days) they offer a miserable 10% off. I tell them I would just like my money back, so I can spend my money elsewhere, but they can only give me back Home Depot gift cards… what a crock of sh$%. So I’m stuck and agree to pay for the doors, “but please make sure this is it, and I never have to come back here”… no problem they say… Two months later (today) my doors are in, and guess what… they say I will owe another $100 plus for installation fees… Yes, I will never step foot in another Home Depot, and will spend thousands upon thousands for my next many home improvements elsewhere. I HATE HOME DEPOT!!!!
June 1st, 2008 at 11:12 am
I’ve worked for Home Depot for 15 Years. I’ve designed and seen millions of dollars of cabinetry being installed in peoples homes . The people who are never happy are the one’s who think you can start a renovation and your life never be disturbed in any way. The key to a successful job is to know what to expect from the start and the things you have to do as a homeowner to be prepared (remember this is a dyi co.) It’s the people who believe they have no responsibility to any part of the project who are disappointed. They are usually the ones who whine and complain about the simplest of problems.That could have been avoided completely had they taken the time to do a minumal amout of reasearch.I have always told customers to take the time to inspect everything at least 1 week prior to install to make sure the installer has no damages when he starts and the job does not get de layed .It’s the people who want everything done right this instant and don’t inspect who come back and whine about a damaged pc. When I ask why they didn’t inspect they tell me they don’t want to.Well then don’t cry to me you have to wait aweek for a new cabinet. I tell them the doors are wood and as a natural product they will have grain and it will be varied because they come from trees not made in a lab. But low and behold I always get some idiot call and ask why the doors have a different grain pattern on every one .Come on people they are God made not manmade.For some reason people think that because HD is a big Co. the employees are there to be your personal slaves. I will do almost anything for my clients but if you treat me disrespectfully or abuse me in any way I will close down and not help you again, which is too bad because I am one of the best designers you will ever come across. Most of the people who blog badley about the Depot employee have no idea of how much crap we take in a day and still mange to smile back and help with whatever we can do. This is a really big Co and with about 35,000 people working for it you are going to find really good people and really shitty people working there don’t judge us all by one or two bad employees. Some of us really do care .
P.S. The installation Co.’s for Home Depot have the greatest contracts ever. They can screw up still get paid for the job and by the contract we have to pay them to fix what they screwed up . They actually get paid more to screw up on something and have to go back .When I sell a Kitchen I pray my client dosen’t ask for an install, if they do I always make a site visit on the first day. Take that Housecrafters you bastards.
July 24th, 2008 at 1:28 pm
HOME DEPOT stinks SO BAD!!! I’m with you !!! I won’t getinto my story b/c it’s super long, but they are stinky jerks!
And I’m only saying sitnky jerks b/c I don’t want to use the words I normally use!
August 1st, 2008 at 1:25 pm
I AGREE WITH ALL THE BAD STUFF SAID ABOUT HOME DEPOT THEY STINK IN THE WORST WAY. THEIR CREDIT CARD IS HIGHWAY ROBBERY HAVE YOU LOOKED AT THE FEE AND LATE CHARGES EVEN IF YOUR NOT PAYING LATE. THEY NEVER APPLY ANY PAYMENT TO THAT 12 MONTH DEFERRED CRAP IF YOU DON’T PAY IT FROM THE VERY START, THEY DON’T PU A SINGLE PAYMENT TOWARDS THE DEFERRED PURCHASE. THE VREDIT CARD IS THE WORST THING EVER. I WILL NEVER GO THERE AGAIN TO EVEN PURCHACE A NAIL. I DON’T KNOW HOW THEY GET AWAY WITH SOME OF THIS CRAP BUT THEIR CRAIT CARD WILL BE SHREDDED TO BITS.
September 19th, 2008 at 12:00 pm
About your problem with windows, I work in the windows and doors department and there are set limits to which sizes we can get, we are totally held back by what our vendors will supply us. On that note, There is a thing called United Inches, United Inches represents the maximum amount of size that a window can be made that will be structurally safe to make. That means if you have a window 54″ inches by 96″ inches, they can not safely make a single double hung window, for the width you would have to go with a double “double hung, which is two double hung windows that are combined together.
And about specialty windows, there is a very limited selection on specialty windows, shapes and sizes.
September 20th, 2008 at 12:41 pm
I am a home depot employee and proud of it. I have read the above blog comments and have this to say. I have worked for a few different places including cadillac, and and a few other top name companies. I have heard the same compaints you folks make here. As an employer you have to hire a certain amount of employees who are this or that. some arent really ready to deal with the public and some should be taken out of the public. but you have to be fair when dealing with the public or get sued. to james and a few others who have made pointed comments about home depot i ask you this. Where do you work,is every transaction your place of business conductiong coming out perfect?None of the people at your work have bad days huh? you have the perfect unflawed product that never ever fails? and all of your customers are 100% honest and never tell a lie?This is real life and people are known to hear what they do or dont want to. then scream like babies with a hungry belly and a loaded diaper till they get over. when anyove you people are ready to give me names of the transgressers and have enough courage to put your whole name on these comments I will listen. untill then! blog behind a mask. … Don
illard
October 30th, 2008 at 3:29 pm
I worked for HD for 14 years. I made a lot of money on the HD stock. I was given shares, I bought shares and margined loans from it, and bought more. I sold them all in 2000 and rolled most of it over into an IRA. I cashed out some of it, claiming the cost of the most recent ones I had purchased. So don’t think I am an unhappy employee because I made a ton of dough from working there. That being said, I watched HD go from being a very effiecient retail chain, to a dead beached whale.
We had leadership at the beginning. I met Bernie, one of the principals/founders of HD three times. In fact he walked in during my new hire orientation and said hello.
HD went down the toilet around 1997 and has never emerged. We went from 12 orange aprons to 3 on the payroll in my dept. Store management went from career retail types to Joe off the street who could not explain Gross Margin and Inventory Turns if his life depended on it. Management focus went from sales and customer satisfaction to “who is going to sleep with that new cashier?”.
Installs? haha, what a joke. HD has burned through most local contractors. The only ones who sign up are the ones who have no business. They hire $7 and hour illegals to do the work. Even with that, 80% of the installation problems are caused by someone at the store, not doing their job. Or more commonly, nobody there to DO the job. They are the ONLY contractor in the state of California who demands the entire job amount up front. Estimated labor and materials. If you don’t pay, they won’t do anything. If you pay, they have you by the short hairs and there is nothing you can do short of a lawsuit, and once you mention that, they will no longer deal with you and refer you to the Corp. Legal Dept. (who will stonewall you and your lawyer because you have to sue them in Georgia court).
You have to be very foolish to have anything installed by HD, and very desparate to work there. The old saying “retail sucks” is true, but working at HD is the most stressfull, demeaning, pathetic place in the entire country to work for. I know. I was there 14 years.
November 28th, 2008 at 9:21 am
Home Depot put out their Black Friday ads advertising a microwave. The original price was @249 with a sale price of $199. I went to the store and spent 20 minutes getting someone to help me (as usually happens at HD). They explained that the microwave could only be ordered on line, even thought the ad didn’t state this. I figured I would just order on-line and pick it up. Well, the only way to get the microwave is to have it delivered…..at a cost of $65. Therefore, the final sale price is $264 versus a walk-in price of $249 when it it not on sale. What a bunch of idiots, getting people in their store, then screwing them by not selling a product that they advertise.
December 17th, 2008 at 12:00 pm
I went to home depot with my 2004 Mazda RX8, when I went out to my car, the lower passenger door had a huge dent with orange paint from one of their flat carts, I returned inside to get a manager and had her take pictures of the damages, about $1,200.00 worth. Their insurance company said it was not one of their employees, so they wouldn’t pay, whem I asked to see the video tapes that proved that, they told me to ” get a lawyer”. I HATE home depot!!!! I advise everyone I talk to not to shop there! I would rather use duct tape and string to fix something than shop there again, by the way, I work for a roofing company, my boss has 7 siblings in the same business, none of them use home depot either!
February 20th, 2009 at 7:29 pm
I am a current Home Depot employee and I look forward to the day when it becomes the new K-Mart. I will be leaving this employer soon because it is a rotten company. Granted, it behaves like most U.S. companies, meaning it is only interested in profits and will say whatever sounds good to the public but will always do what pleases short attention span investors.
This company is rotten from an employee’s perspective because it steals from the employees. Granted, the average sales person in the store may not be considered a highly skilled or valued employee in the U.S. economy but when an employee is not treated well, then they DO NOT treat the customer well. One plus one equals two and when an employee is not valued then the employee does not value the company or its customers. Dump your Home Depot stock and buy Lowe’s stock.
Home Depot steals from its employees in several ways. I can address the way it has stolen from me. I joined the company some six months ago and was told I was joining the company as a full time employee. I worked full time hours. After the initial three months, they changed their mind and now said I was actually a part time employee. Being part time cost the company a lot less money and brings a lot less compensation to the employee. I disputed this change and was basically told tough.
I could have fought and perhaps even sued, maybe perhaps even fostered a class action suit against the company. In the end I just decided to leave and in the meantime to not give my full abilities to the company. Someone else will hopefully soon be pissed off enough to start that national class action suit. This is how they can win it. Home Depot regularly hires people full time but then later say it was really part time thus saving themselves lots of money. Proving this can be tough because, “he who has the gold makes the rules”. But put the first fact together with how at the same time, and in the same store, they hire people who want to work part time and then assign them full time hours. Together this should be enough to convince a jury in a class action suit to find for the plaintiff.
Granted, the lawyers in a class action suit will take home most of the money but the bad publicity for Home Depot will be enough to make my day.
The next time you get rotten service at Home Depot, realize that the employee as been treated rotten first. When you get a peak at the grassroots of how the average Home Depot employee feels about the company, you realize that easily well over fifty percent do not like the Home Depot. I’m not saying that employees who work for a rotten company should give rotten service. I’m saying that given human nature, it just gets passed on.
Never again will I buy something from Home Depot. Even now, when I need some nails or an air filter, I go to Lowe’s.
July 28th, 2009 at 2:38 am
I’ve been an HD associate for 7 years. I am currently a key carrying Department Head, which means sometimes when you ask to speak to a manager you get to talk to me. First off, the credit card. If you read your application, and all the paper work they send with your bill, you will see all the info about 12 months no interest. If you buy something 12months no no, you don’t have to pay a dime untill the 365th day. You even get a warning on the 11th statement. If you buy something on your card again, after the 12 month no no, all payments will go to the most recent purchase. You can call credit services and ask them to apply the payment towards the 12 months no no. Now here’s the best part about the HD credit card. All of you haters crying about how HD charges you all the back interest and all the other complaints, well here ya go. The card is actually a Citi Bank card, they are the ones doing this to you not HD. When you get 12 months no no, HD still pays the interest to Citi Bank.
Stop yelling at me about all your messed up installs, there is literally nothing i can do about it. All that i can do is leave a note in the system to the install expiditor to set up a new visit by the installer.
If people stopped ripping HD off through the returns counter, it would make everything easier for every one. But we all know thats not going to happen. So, everyone gets punished by strict returns policies that protect HD from losses.
Don’t get lippy with my associates. Chances are, you find them passing through an area that they know nothing about. If you call them dumb or make them fell bad, then they are probably not going to give you the best service that they can. BE PATIENT, let them find the person that can help you.
To the lady with the 50% off items that were no longer in the system, that does happen. An item can stay in the system for up to a year after in goes on clearance. After that the SKU number is assigned to a new item. If you didn’t have your reciept, which I know you didn’t, then there is now way to return the items.
HD is a good place to shop, and the majority of us are eager to help you, but you have to realize that policies are in place for a reason. Things might not go your way, but its not because HD doesn’t care. If we don’t have customers then we don’t have pay checks, so we really do everything in our power to get things right for our customers. Thanks for your time and business.
September 6th, 2009 at 9:53 pm
ive been an employee of the home depot for about 4 years im a supervisor. though i wont negate all of your experiences, i will tell u that there is good with the bad and not all stores are like this. My management team lives n breathes customer service. do u have employess who dont feel the same , of course everywhere u go u will see that. but ill tell u i have had customers extremely un happy , , be disrespectful, and never, would i respond in the same way. hey , im a customer everywhere else i go, and i know i want to be right if i feel something is wrong. , ive had racist customers,whom have made my cashiers cry…. so it goes both ways, but i personally could say i would never treat a customer in that way, i live check to check, i cant stand going to work there somedays, but ultimately i get a check at the end of the week, partly because of the customers who continue to shop there and keep us open, so pleasse everyone dont think that everyone at the depot is incompatent, some of us are hardworking people there to do the job and do right by our customers.
September 6th, 2009 at 10:00 pm
also i want to add, that hd credit services is completely seperate from store services, all u can do at the store is make a payment , anything wrong with your bill u have to call, store associates wont have access to that mainly for your protection, so dont be mad at the poor cashiers, who have to stand all day, because they are not allowed to sit, have to ask to be relieved to go to the bathroom, and tough luck if your supervisor is on a register because there are no cashiers available, and worst if you are standing at a register that is a physical security issue(door) then you have to stand there till some one relieves you because you cant leave …..ima front end supervisor and trust me they have it rough some days, we have no hours to staff , only have self checkout and contractor register open and lines going down the lumber aisle, as a supervisor i still ften times become the cashier, and gd luck getting a manager to come help yet even answer their phone, the hourly associates become disgruntled employess when unfortunately they are not treated or given the support needed to be a productive associate of the depot
September 23rd, 2009 at 10:19 pm
I hate the stupid angry customers, who fucking didnt get laid and go to the store and get their frustration on us the next day, fuck you wannabe contractors, cheap ass bastards, complaining about customer service, if we are out of an item is not my fault, i have no control over it, stupid fucks.
And all of you the kiss ass little group, yeh you fags that hang around the managers suckin up, oh yeah thats the HD way, thats the only way to move up, sad but true, oh shit I open tomorrow, got to go….
September 23rd, 2009 at 10:38 pm
I HATE DEPOT BECAUSE THEY ARE LIERS, THEY PROMISE ONE THING AND DONT DELIVER, THEY WILL LIE TO YOUR FACE, THEY WILL TELL YOU THEY WILL TRANSFER YOU, AND THEN TO YOUR FACE DENY IT, AND WHAT CAN YOU DO? OF COURSE QUIT RIGHT? AND THATS WHAT i DID, I WORKED SO HARD FOR SO MANY YEARS, WELL JUST 5, GREAT CUSTOMER SERVICE TO ALL THE IDIOTS WHO WANT TO DO PLUMBING OR WHATEVER ELSE, AND DONT HAVE A CLUE, OR HAVE BRAINS FOR THAT MATTER,. YES YOU DO NEED BRAINS TO DO REPAIRS SPECIALLY YOU CONTRACTORS, HOME DEPOT YOU SUCK.
January 2nd, 2010 at 9:32 pm
Why don’t you people learn how to instal appliances / carpet / tile / everything else yourselves? I work full time, own my home, and I manage to do the work myself. HD seems fine to me, but I don’t need to be a rocket scientist to know that your an idiot to hire them to instal something.
February 26th, 2010 at 1:18 pm
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