Seeing that it is 5 am and I’m wide awake (unlike the youngun that woke me), I will tell you the story of why I hate Home Depot. It is a long and sordid affair and I hope it doesn’t scare too many readers.
I used to live in a dump. That is the kindest, most charitable way I could possibly describe the little house that I was getting my mail delivered to. It belonged to a buddy of mine and was in horrible disrepair. He couldn’t rent it out without fixing it up and I needed a place to stay cheap. Really, really cheap. So he decided a little bit of rent right now was better than no rent at all until he got it fixed and let me stay there for a pittance.
How bad was this place? Early in my stay there, I needed to use the,um, facilities. As I opened the bathroom door, it came off. Completely off. Termites had eaten through the wall that the hinges were attached to. So there I was, bathroom door in my hand and a need for speed in my trousers. Not a pleasant combo.
This palace did not have central heat. It only had a propane furnace which I rarely had enough money to supply with the appropriate amounts of propane. So I relied heavily on the fireplace and space heaters.
There was a huge picture window in the living room. Somehow (I can’t remember how), it had gotten broken. The glass didnt fall completely out but there was a large hole in it and several cracks that looked like they could spread at any minute. With my already precarious heating situation, the hole wasn’t helping keep my butt warm.
I needed to get that window fixed. My rent was so low that it was understood that any repairs to the house were my responsibility. So I called Home Depot. After paying a $30 deposit, a man came out and measured the window for replacement. He told me that I could call Home Depot the next day for the estimate on what it would cost.
I called the next day and was told that they couldn’t find the paperwork, please call back. I ended up calling back well over a dozen times over the next week. I was given every imaginable excuse why they couldn’t tell me what the estimate might be, up to and including “I can’t find my reading glasses, could you call back later?”
Finally, after a week of dealing with these jokers, I call and they tell me that they just don’t make windows that size.
That is a flat out lie. They make windows any and every size. All you have to do is provide measurements and a window company will cut a piece of glass and some vinyl to make a window that size. It’s not rocket science.
So I realized, after all that fooling around, is that they just didn’t want my business. Maybe the house was too decrepit. Maybe I gave the estimator a funny look. Maybe I sound funny on the phone and they don’t like to deal with funny-sounding people. I don’t know why, but I do know that they didn’t want my business.
I called the store manager to let him know how offended I was and got the run around. I called their corporate offices to make a complaint and never received any reply. I e-mailed them to complain, nothing.
They really just didn’t want my business. So I have made sure to oblige them in every way since that day. They haven’t gotten a dime from me in almost a decade. I have spent tens of thousands of dollars on home remodeling in that time and every dime I spent for materials went to Lowe’s or another of their competitors. They don’t want my business, fine. They won’t get it. Ever.
That is why I hate Home Depot. You should too.